Handoff

When your team takes over a conversation from the AI agent on the same WhatsApp number and thread, no new app for the customer.

Handoff fails when customers get a new number or email ticket ID. Babliy keeps the same WhatsApp thread so context, voice notes, and recaps stay intact.

Turn the agent off per chat when a sale needs negotiation, a VIP customer calls, or COD needs manual verification before dispatch.

Ready to use this on your shop? See WhatsApp AI for Morocco or start a free trial.