We kept seeing the same pattern. A boutique posts on Instagram, customers flood WhatsApp with "salam" and voice notes, and the owner replies until 2am, then still loses sales because a size or delivery detail got missed.
Four tools never fixed it. The phone for chats. Excel for orders. Meta catalog somewhere else. A generic chatbot that did not speak Darija and did not know their stock.
Babliy started from a simple belief: if Morocco sells on WhatsApp, the software should be built for that workflow, not for a helpdesk in another country.
One inbox for every thread. An agent that speaks Darija, French, and English. Orders captured as a written recap before you confirm. Your team can take over the same number without chaos.
We are not building a chatbot toy. We are building the system that lets a shop answer at scale, fulfill with confidence, and see what actually sold, not just how many messages went out.
Shops that set this up now get faster replies, fewer mistakes, and more trust in chat. That is how WhatsApp commerce wins.
This is still early. We are shipping every week with shop owners in Casablanca, Rabat, and beyond. If you sell on WhatsApp, we built Babliy for you.
