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A

AI Agent

Software that replies to customer messages on your behalf using your catalog, playbook rules, and brand tone. Babliy agents reply in the languages your customers use on WhatsApp.

Unlike a static chatbot, a sales agent pulls live catalog data, respects your delivery rules, and sends order recaps in the same WhatsApp thread.

Shops use AI agents to answer at night, handle voice notes, and keep replies sounding natural in each customer's language, not like stiff machine translation.

Ready to use this on your shop? See WhatsApp AI features or start a free trial.

Related terms

Merchants managing WhatsApp customer conversations with Babliy