O que Priya faz
- Faster first replies after hours
- FAQ coverage from Company Knowledge
- Clean escalation with context
- Theme logs for product feedback
Onde trabalham: Web workspace, Slack
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Support AgentPriya Nair AI support employee for first-line chat coverage
Priya Nair handles first-line questions, escalates edge cases, and logs what customers actually ask so you improve the product.
She works in the Babliy workspace and Slack. Human takeover stays on the same thread.
Perguntas
She covers routine volume and nights. Humans keep edge cases, refunds, and brand-critical threads.