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Babliy vs helpdesk tools

Zendesk and Intercom weren't built for closing sales on WhatsApp.

Feature

Babliy

Helpdesk (Zendesk, etc.)

Primary use

Sell and fulfill on WhatsApp

Support tickets

Customer experience

Stays in WhatsApp

Portal, email, or ticket ID

AI role

Sales agent with catalog

Deflect support questions

Order flow

Capture from chat

Manual or separate commerce tool

Pricing

USD plans for shops

Per-seat enterprise pricing

WhatsApp-native

Built for selling in chat

Ticket-first workflows