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Multilingual agents
AI replies in English, French, and Arabic dialects, matching how each customer writes.
WhatsApp shops don't pick one language. Customers mix English, French, and Arabic dialects (including Darija) in the same week. Babliy agents now detect language per message and reply naturally.
Playbook guardrails
Set delivery zones, return rules, and tone in your playbook. The agent stays accurate while sounding like your shop, not a generic bot.
