15 May 2026EnglishMorocco4 min read

WhatsApp Order Recap Template for Moroccan Shops (2026)

Copy-paste WhatsApp order confirmation templates for Moroccan shops: Darija, French, and English recaps with COD, delivery, and OK confirmation.

WhatsApp orders fall apart when size, price and address live in five messages. Before COD or transfer send one recap. Both sides tap OK. Done.

Below: copy-paste templates in Darija mix, French and English. Or let Babliy pull fields from chat and draft it for you.

Fields every recap must include

Product name and variant (size, color, model). Quantity. Unit price. Delivery fee stated separately. Grand total. Delivery city, quartier if needed and time window. Payment method (COD amount, transfer, etc.).

End with an explicit confirmation ask: reply "OK" / "wakhha" / "d'accord" to confirm. No confirmation, no shipment. That rule alone eliminates half of WhatsApp disputes.

Template examples you can send today

Adapt brackets to your shop. Keep totals identical across languages for the same order.

Darija (Latin script)

Récap commande ✅ Produit: [Robe midi] · Taille [M] · Couleur [noir] Quantité: [1] Prix: [350 DH] Livraison [Casa, Hay Hassani]: [40 DH] Total COD: [390 DH] Livraison: [demain 14h-18h] Ila kolchi s7i7, jib liya "wakhha" bach nconfirmi.

French

Récap de commande ✅ Article: [Robe midi] · Taille [M] · Couleur [noir] Quantité: [1] Prix unitaire: [350 DH] Livraison [Casablanca, Hay Hassani]: [40 DH] Total à payer (COD): [390 DH] Créneau: [demain 14h-18h] Répondez "OK" pour confirmer, svp.

English

Order recap ✅ Item: [Midi dress] · Size [M] · Color [black] Qty: [1] Price: [350 MAD] Delivery [Casablanca, Hay Hassani]: [40 MAD] Total (cash on delivery): [390 MAD] Window: [tomorrow 2pm–6pm] Reply "OK" to confirm please.

COD and delivery: say it in the recap

Moroccan buyers expect COD. State the exact cash amount the driver collects, not "around 390." If partial payment or deposit applies say so explicitly. Surprises at the door kill repeat purchases.

Separate delivery fee lines prevent "I thought shipping was included" arguments. If free shipping applies above a threshold mention the rule in pinned catalog info and still show "Livraison: 0 DH (offre +500 DH)" in the recap when relevant.

More templates by category

Fashion, electronics and food need slightly different fields. Same confirmation rule applies.

Electronics example

Récap ✅ · [Écouteurs BT Pro] · Qté [1] · [450 DH] · Garantie [12 mois] · Livraison [Rabat, Agdal]: [30 DH] · Total COD: [480 DH] · Créneau [jeudi 10h-14h]. Répondez OK.

Include warranty and model year when relevant. Electronics disputes spike when the recap omits variant details.

Food / catering example

Récap ✅ · [Box couscous x4] · [280 DH] · Livraison [Marrakech, Guéliz]: [25 DH] · Total COD: [305 DH] · Heure [sam 13h] · Allergies: [aucune]. Répondez wakhha.

Time-sensitive items need explicit hour, not just "demain." Heat and freshness complaints come from vague windows.

When the customer changes something

Edits mean a new recap, not a patch in thread. Customer switches from M to L? Send a fresh message with updated total and ask for OK again. Don't ship on a stale confirmation.

Same rule for address changes, payment method switches or adding an item last minute. One confirmed recap per shipment. Your driver will stop calling you confused.

Train your team: "OK" on an old recap after changes isn't valid. Customers appreciate the discipline. It shows you run a tight shop, not a chaotic group chat.

Automate the boring part

Copy-paste works until you handle dozens of orders daily. Babliy captures product, size, city and fees from the conversation, generates the recap and lets your team edit before send — same WhatsApp Business number, no new app for the customer.

Pair automation with the sales playbook in how to sell on WhatsApp Morocco and overnight coverage in stop losing 3am leads.

One message, one agreement

The WhatsApp order recap is the simplest tool with the highest ROI for Moroccan shops. It takes thirty seconds, prevents costly misunderstandings and makes COD handoffs smooth.

Use the templates above, insist on written OK and automate generation when volume grows. Explore Babliy pricing or start at register when recaps become your bottleneck.

Places covered

Casablanca
Rabat
Marrakech
Salé
Temara
Morocco